Contact Us

By Post – Families Information Service
Northumberland County Council
County Hall
NE61 2EF

By Phone – 01670 623563

By Fax – 01670 626134

By Email –

Complaints Process

The Families Information Service is part of the Northumberland Early Years and Childcare Service, within the Children’s Services Directorate of Northumberland County Council.

One of its aims is to ensure that users receive consistently high quality information on a range of childcare services to the highest possible standard at all times.  In order to help achieve this, we actively encourage feedback from enquirers and users of the service that may include compliments, suggestions or complaints.

If you are unhappy with the service you receive from us in any way please complete the complaints form below and email or post it to us. We would also be happy to discuss your complaint over the phone.

We will confirm receipt of your complaint within 24 hours and the FIS team leader will write to you within 7 days with a formal response to your complaint. If you are unhappy with the response you receive your complaint will then be passed to the Manager of the Early Years and Childcare Service who will contact you 7 days from receiving the complaint.

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