Free Drug & Alcohol Helpline

Mondays to Sundays 9am to 10pm

Dear Albert is a social enterprise which specialises in peer mentoring and making recovery more visible by bringing together existing resources. We have close links with peer support fellowships such as Smart Recovery, NA, AA and work in close collaboration with statutory funded drug and alcohol agencies, private rehabs, local authorities and substance misuse charities. 

We can also provide phone and referral support to substance clients with SEND needs, such as mental health, emotional health, learning disabilities, behavioural difficulties and physical difficulties through the often challenging road to recovery.

 We provide a free national helpline to support clients and families in crisis with drugs and alcohol.  We work with clients and families (short to long term) to resolve resistance/ambivalence and increase motivation for change. We undertake assessments which enable us to support clients into an appropriate treatment programme.

We offer a national social media peer support network and publish a magazine called Service User News, which is designed to address topics of recovery and signpost to local free resources.

We have recently developed a cartoon character called ‘Our Albert’ which aims to communicate specifically to young people. Future editions of Service User News will integrate the rest of the cartoon family and will start to deliver family related messages of support and recovery.

We also provide local film viewings of the acclaimed Dear Albert Recovery Documentary by Nick Hamer and drug and substance misuse education events to local authorities and drug and alcohol services throughout the year.


Who to contact

Contact Name
Jon Roberts
Contact Position
Drug & Alcohol Counsellor
0800 8803 153

When is it on?

Date & Time Information
Mondays to Sundays 9am to 10pm
Time of day
Session Information
Call for help

Other details

Referral required?
Referral and availability notes

All referrals welcome


Our helpline staff are all crb checked, bacp registered and fully qualified, specialist drug and alcohol counsellor. The service is provided free of charge.

Local Offer

Local Offer Age Bands
Primary (4-10 years)
Early Years (0-4 years)

Last updated on: 24/01/2020

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